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Refund Policy

For Consumer Sales

Easy returns for great customers, no questions asked.

Get a full refund for Transparent Language Online for the current subscription period anytime before your next billing cycle. Previously billed periods are non-refundable.

Purchases of Transparent Connect Live Instruction may be refunded 100% of the course fee within 5 calendar days after the first live class. A 50% refund of the course fee will be given within 5 calendar days after the second live class. After the third live class, there is no refund.

For refunds of Byki Mobile for iOS, please inquire with iTunes Support.

For refunds of Byki Mobile for Android, please email info@transparent.com.

For Institutional Customers

Returns and refunds of sales made to institutional customers are subject to the terms of sale defined in each agreement.