For Consumer Sales
Easy returns for great customers, no questions asked.
Get a full refund for any physical or download product purchased directly from Transparent Language within six months of purchase. This includes Transparent Language Complete Edition, Everywhere Audio Course, Byki Mobile for Android, 101 Languages of the World, and KidSpeak.
Get a full refund for Transparent Language Online for the current subscription period anytime before your next billing cycle. Previously billed periods are non-refundable.
Purchases of Transparent Connect Live Instruction may be refunded 100% of the course fee within 5 calendar days after the first live class. A 50% refund of the course fee will be given within 5 calendar days after the second live class. After the third live class, there is no refund.
For refunds of Byki Mobile for iOS, please inquire with iTunes Support.
For Institutional Customers
Returns and refunds of sales made to institutional customers are subject to the terms of sale defined in each agreement.