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Customer Service

At Transparent Language, we strive to help our users with the best service possible. Customer Service is open from 9:00 AM to 5:00 PM Eastern Standard Time, Monday to Friday. While response to inquiries can occasionally take longer than one business day, we strive to provide assistance to our customers as quickly as possible, often within hours.

Customer Service Email –

Click on any category below to find answers to some frequently asked questions.

Returns and Cancellation Policies

Order Information

Shipping Information

Activation Codes

Completing Downloads

Product Information and Recommendations

Using Products

Free Products and Resources (Byki Express, Trials, Word of the Day, etc.)

Supported Operating Systems


Contact Us:

Customer Service Telephone:
In the USA/Canada (toll free):

Outside the USA/Canada:

Email address:

Mailing address:
Transparent Language
12 Murphy Dr.
Nashua, NH 03062
Attn: Customer Service