Posts tagged with "post office"

Yes, today Anna’s going postal. In more ways than one.

I am pretty sure there is an entire level of hell reserved for Poczta Polska (Polish Post). A very special level of hell, no doubt. And even then, I can imagine the devils in charge “going postal” when they’re told who its for.
Yes, it’s time for another Poczta Polska rant. No surprise here, after all it’s difficult to do anything other than rant when talking about this institution. Because no two other Polish words inspire so much conflicting emotions as “Poczta Polska”, not even “Doda Elektroda”.

As most of you know, I don’t live in Poland. But every so often, as most Poles away from the motherland, I require a little something to remind me of the old country.
Sometimes it’s instant barszcz czerwony, sometimes a box of ptasie mleczko, nothing big, and nothing special, just the usual stuff.

Enter Poczta Polska.

There are no words to describe just how much I despise this institution, so I am not going to even try. And besides, it raises my blood pressure and high blood pressure is bad for my health.

You see, when I was in Poland last year, I sent several small packages (pakiecik, noun, masc., plural: pakieciki) to myself. As a test of sorts. Some I sent via airmail (these days called “Priorytet” – Priority) and some using the fancy-schmancy, supposedly fast and very expensive EMS – express mail service, called Pocztex.

Pocztex costs a lot but gives you a tracking number, which you can actually try to track even when your item leaves Poland. I say “try to track” because the results may vary. Sometimes you can, and sometimes you can’t. But the good thing is that someone has to sign for a Pocztex package (or a Pocztex letter) upon delivery and the signature is (supposed to be) stored electronically. So, at least in theory, you can check when your stuff was delivered and who accepted the delivery.

In that respect, it’s similar to the “polecony” (registered) option, but speaking from experience, 9 out of 10 post offices will tell you that you can’t send a polecony abroad. Instead, they will try to convince you to use either Pocztex or some other certifiably certified gizmo. And even if you manage to send an overseas polecony, it won’t do you any good – polecony is worth only the paper your receipt is printed on. In reality, once the mailing leaves Poland is as good as gone.

And then, there’s the good old airmail. Oh, sorry, priorytet. No tracking numbers, no nothing, just the good will of Poczta Polska that your pakiecik will, at the very least, leave the borders of the country.

And here are the results of my very informal pakiecik sending and receiving experiment.

Out of 5 packets sent via airmail (priorytet), some registered and some not, I’ve received exactly zero. Zip, zilch, nada.

Out of 2 packets sent via Pocztex, I’ve received both. One 4 days later, one 2 months later, but hey, at least they got here.

I hate to say it, but the problem seems to be limited to Poland. I get packets and packages of various shapes and sizes from the US, Canada, Korea (South) and a few other, assorted countries more or less regularly and without any hassles. But from Poland – nothing. If it’s not sent via EMS, oh pardon me – Pocztex, it’s as good as gone forever.

Now, by all means, if you have a good Poczta Polska story, please do share. Because it seems that good Poczta Polska stories are nothing but urban legends. Or like a UFO sighting. (Though personally, I’m more inclined to believe someone saw a UFO than had a good Poczta Polska experience).

I had to go to the Post Office yesterday and managed to make a total fool out of myself in the process. And all this shame and public humiliation could have been avoided, if only I had paid closer attention when reading blogi (blogs) by foreign expats in Poland.

So, this is what happened. I had with me the packet I wanted to send, I had with me the appropriate address form, already filled out too – I wanted to send my packet as EMS, which in Poland is known as Pocztex, and bravely made my way to the window.

I don’t normally frequent post offices, because there are better things in life than waiting in looooong, sloooooow moving lines. But post offices in Poland are kind of fun, in a weirdly interesting kind of way. They not only handle the usual post-officy business, but also provide banking, insurance and who-knows-what-else services. And apart from stamps, you can also purchase a wide range of items there: facial tissue packets, bus tickets, pantyhose, books, and even cemetery candles. My local post office also sells condoms (and this is not a joke), probably because you just never know when you might need one, right?

One thing that Poczta Polska (Polish Post Office) cannot do, however, is to accept bank cards and credit cards. In other words, you either pay in cash or not at all.

So what do you do if you end up like me, standing at the stamp window without enough złotys in your wallet? Just ignore the sour look of the stamp selling lady and the annoyed sights of the people waiting in line behind you and ask “W którym okienku jest bankomat?” (In which window is there an ATM?)

I was sent over to window number 3 where a “bankomat” lady informed me that yes, I could withdraw cash there. I handed her my bank card, she swiped it, I punched in my PIN code and expected her to give me the money.

Not so fast! She wanted my dowód osobisty (ID card) first. I didn’t have it with me. I had my paszport (passport) though. Nope. Not good enough. It had to be dowód osobisty or nothing. When I asked her why she needed it, since I obviously knew my PIN and the name on my passport matched the name on my card, she couldn’t really answer me. “Przepisy,” (rules) she said.

I told her to cancel the transaction, told the lady at the stamp window to hold on to my packet and ran outside. There were eight banks in the immediate vicinity of the post office. I went to the nearest “real”ATM, withdrew some cash (no dowód osobisty necessary) and returned to the post office. I proceeded straight to the postage stamp lady and attempted to finally send my packet on its merry EMS way.

THEN, and only then she informed me that she was all out of those special Pocztex plastic envelopes, that she couldn’t accept my packet packaged as it was (a normal bubble-wrap padded envelope), and that I had to go and find me a different post office.

Ahhhhh, it’s great to be back in Poland.

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