Customer Service

What is your refund policy?

Transparent Language offers a six-month money-back guarantee on all products purchased directly from us.

How do I request a refund?

For physical product returns, please send back the items along with your packing slip to:

Transparent Language
12 Murphy Dr.
Nashua, NH 03062
USA
Attn: Returns

For download product returns, please email us your order number, the email address used on the order, your full name, and the product purchased to info@transparent.com along with a reason for your return.

For retail store returns, please contact Avanquest at 800-395-6682 or visit avanquest.com/support.

How do I cancel my order?

To request a cancellation of your order, please email Transparent Language directly at info@transparent.com with your order number. Please note that we may not be able to approve your request if your order has already been shipped.

What is my order status?

To check the status of your order, please contact our online store at 703-286-2142.

What is a back-up CD?

A back-up CD is a physical copy of your downloaded software that you can purchase from within the shopping cart. We offer back-up CDs along with our downloaded products as an additional service to our customers.

Note: You can only purchase a Back-up CD for a download product that you purchase. Back-up CDs can't be purchased as stand-alone products.

Should I use spaces or dashes when entering my credit card number?

No, when entering your credit card online, please enter the number without spaces or dashes.

Does my billing address have to match the one associated with my credit card?

Yes. For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.

What should I do if I'm having difficulties ordering online?

Please contact our online store at 703-286-2142 to order by phone.

Why is my order being declined?

If the "Credit card was declined" message appears while processing an order, it means that your credit card bank has declined the transaction. Usually, a quick call to your credit card bank's customer service will clear up the situation. If problems persist, please use the Fax or Mail options to have the order processed.

Please note that all orders are reviewed and a very small percentage of them are declined if inconsistencies are identified by our system. If this is the case with your order, you will receive an e-mail informing you that your order was declined. If you wish to place your order again, you may do so. Please be sure to include your full name, correct address, and a phone number where you can be reached in the event that we need you to verify the order.

What should I do if I think I was double charged on my order?

Please double-check with your credit-card provider; sometimes they will hold more than one transaction in Pending status, especially if it took a few tries to complete the transaction. If there is, indeed, more than one transaction in Settled status, please fax your credit card statement or other written confirmation to us at +1-858-777-5553 and we will gladly take care of it.

I want to pay by wire transfer. What is your bank information?

Please select "Wire" as the payment method in the order page. After clicking the "Next" button, you will be taken to a page with detailed instructions, including your order reference number and our bank details.

How is sales tax calculated?

Because we have a presence in California, we must collect CA sales tax from all customers in CA when buying a non-electronic only product.

How is VAT calculated?

We collect VAT from all EU consumers who do not have a valid VAT ID for electronically delivered products. We collect this VAT and pay it directly to the relevant national authorities.

Is your order page secure?

Please accept our assurances that your transactions are always conducted over secure connections. If you would still prefer to complete the transaction by telephone, please select the phone order option on the product purchase form, and you will be given the relevant phone number to call.

How do I get a copy of my invoice?

If you didn't receive an email with your invoice, you can look up your order online at http://home.plimus.com/ecommerce/shoppers/finding-order.

On that page, do the following:

1. Type in the last four digits of your credit card and your email address, then click Submit.
2. Re-enter your email address again if required, then click Submit. Your order information will appear.
3. Click View Invoice under the "Suppliers' Contact Information" to see your invoice.

Do you offer upgrade pricing for existing customer?

Yes, please give our online store a call at 703-286-2142 and let them know you'd like to upgrade your older software to receive a 20% off discount towards your new purchase.

Do you offer additional discounts if purchasing more than one Byki language?

No, each language of Byki is sold separately at full price.

How do I start a new online order?

You can place a new order online at http://www.transparent.com.

What do I do if I received an incorrect item or an item arrives damaged?

If you received an incorrect or damaged item, please email info@transparent.com with your order number, mailing address, and information on the problem, including which product was incorrect or damaged. We will ship out a free replacement.

I purchased the wrong language by mistake. Can I get the correct language?

Not a problem, just send an email to info@transparent.com with your order number and we will refund the purchase. You can then place a new order for the language you'd like.

I got a Living Social voucher. Where do I enter it to get my product?

To redeem your Living Social voucher, follow these steps:

1. Visit the URL provided to you on your Living Social voucher and click on Redeem Your Code.
2. Choose the license option that you purchased from Living Social.
3. Select the language you are interested in learning.
4. On the checkout page, enter your voucher number into the Coupon Code box and click Apply.
5. Click Next, then enter your Customer Information.
6. Click Next to verify your order and complete the checkout process. Clicking Submit will process your order and redeem your voucher code.

I got a Groupon voucher. How do I use it to receive my product?

To redeem your Groupon voucher, follow these steps:

1. Visit the URL provided to you on your Groupon voucher and click on Redeem Your Code.
2. Choose the license option that you purchased from Groupon.
3. Select the language you are interested in learning. If your Groupon package contains additional items, you will be prompted to select a desired platform for those options.
4. On the checkout page, enter your voucher number into the Coupon Code box and click Apply.
5. Click Next, then enter your Customer Information.
6. Click Next to verify your order and complete the checkout process. Clicking Submit will process your order and redeem your voucher code.

How can I get my tracking number?

Your tracking number will be emailed to you once the product ships. If you haven't receive an email, you can look up your order online at http://home.plimus.com/ecommerce/shoppers/finding-order.

On that page, do the following:

1. Type in the last four digits of your credit card and your email address, then click Submit.
2. Re-enter your email address again if required, then click Submit. Your order information will appear, and your tracking number will show under the "Custom Fields Information".

Has my order shipped?

If you have not received a shipping notification by email, you can look up your order online at http://home.plimus.com/ecommerce/shoppers/finding-order.

On that page, do the following:

1. Type in the last four digits of your credit card and your email address, then click Submit.
2. Re-enter your email address again if required, then click Submit. Your order information will appear. If it has shipped, shipping information and a tracking number will be displayed under the "Custom Fields Information".

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

Do you ship to my country?

Currently we are only shipping physical packages within the United States and Canada. Customers outside of the United States and Canada may purchase downloadable versions of our products.

Can I change my shipping address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted, and our system can no longer retrieve or change them. If your shipment is not successfully delivered, it will be returned to the fulfillment warehouse, in which case we will contact you.

Can I change my shipping method?

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted, and our system can no longer retrieve or change them.

Where can I find my activation/unlocking code for my purchased product?

To receive your activation/unlocking code, go to http://home.plimus.com/ecommerce/shoppers/customer-support.

On that page, do the following:

1. Type in your order reference number.
2. Enter your email address.
3. Click on Did not receive license/unlock keys under Product Delivery.
4. Click Next. Your activation/unlock code will be provided to you on the screen at the top.

What should I do if my activation code is not working?

If your code is not working, please contact Technical Support at support@transparent.com and they can assist you.

Why does the Byki CLE mobile app request an activation code or user name,and how do I get one?

The Byki Community Language Edition (Byki CLE) app is available at no charge to customers who have purchased Transparent Language Online, as well as to students and patrons at schools and libraries which have licensed that application and the mobile app. If you use Transparent Language Online, click on the Go Mobile option in that application to get a Byki CLE user name.

If you are not a Transparent Language Online user, you will not be able to use the Byki CLE app, but our regular Byki mobile apps are available to purchase online at http://www.byki.com/mobile/.

Where can I find the activation code to activate Byki Deluxe?

Byki Deluxe requires an activation code in order to use the product. If you purchased a physical package, the activation code is located inside the product on the inside wrap. If you purchased a downloadable version, you can check your order confirmation email for your activation code. If you can't find the code, please email us at info@transparent.com and we can locate your code.

How do I re-download my product?

If your purchase was made on or after October 9, 2012, go to: http://home.plimus.com/ecommerce/shoppers/customer-support.

On that page, do the following:

1. Type in your order number.
2. Type in your email address.
3. Click on Download under Product Support.
4. Click Next. Instructions will be provided on how to re-download your product.

If your purchase was made prior to October 9, 2012, please email info@transparent.com with your order number, email address, product name, product language, and operating system to request a re-download.

What if my download stops before it completes?

If your download stops or is interrupted before it completes, you can go to: http://home.plimus.com/ecommerce/shoppers/customer-support.

On that page, do the following:

1. Type in your order number.
2. Type in your email address.
3. Click on Download under Product Support.
4. Click Next. Instructions will be provided on how to re-download your product.

I finished downloading my product. Where is it?

The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the downloaded file, you can search for the file on your computer.

If you still cannot find the file, please contact Technical Support at support@transparent.com and they can assist you.

What do I do if my download is not working?

If you are having issues downloading your product, please contact Technical Support at support@transparent.com and they can assist you with getting your product downloaded.

I'm outside the United States and Canada. Do I have to purchase the downloadable version of your products?

Yes, at the moment, customers outside the United States and Canada can only purchase downloadable products from our online store. We do not currently ship physical product outside of the United States and Canada.

What is Transparent Language Online?

Transparent Language Online is a unique application that bridges the gap between learning a language online and using that language in the real world by allowing users to do both in one program. It features a scientifically-proven methodology, a wide variety of high-quality learning material, and seamless integration of real-life language use by native speakers - all packaged together in an easy-to-use interface that can be accessed at any time and from any computer with Internet access.

What are the Essentials Courses in Transparent Language Online?

The Essentials Courses included for some languages in Transparent Language Online are special sets of content designed to help learners prepare for practical, everyday conversations in a foreign language. Each course consists of a series of units that cover common situations such as getting around the city, eating out, shopping and handling money, getting to know people, dealing with emergencies, and so on. These units are made up of lessons and activities which provide beginners and advanced beginners with the clear learning path and structure they need to succeed, while at the same time allowing more experienced users the flexibility to focus on the exercises that best suit their needs. Designed with travelers and adventure-seekers in mind, Essentials Courses appeal to those who are looking for an easy, quick way to get started in a new language.

Not all languages in Transparent Language Online include Essentials Courses.

What is KidSpeak?

KidSpeak is a fun interactive program for children ages 5-12. Each language is hosted by a fun cartoon "friend" and his or her playful pet who only communicate in the language being taught. Your child simply points and clicks. English help is available to explain what each activity is about, but the rest of the product is all in the language being taught. With KidSpeak, your child will automatically learn correct pronunciation, alphabet and word recognition, simple sentence structure, plural and singular forms, numbers, simple addition and subtraction, how to tell time, and much more. Children can work at their own pace and pick and choose what activity they want to learn.

What is Byki?

Byki is a revolutionary flash card based program that will help you to master vital vocabulary faster than ever before. Based on advanced algorithms designed to minimize the work of short-term learning and maximize long-term knowledge retention, Byki helps you quickly and effectively memorize, internalize, and master over 2,000 words and phrases in subjects such as Foods & Beverages, Clothing, Colors & Shapes, Days of the Week, Months of the Year, Seasons, & Weather, Counting, Time, Travel, Dining Out, Shopping, and much more!

• Byki lists include full native-speaker pronunciation.
• Many lists include pictures to help you better associate the foreign words and their meanings.
• You can make your own lists for school, for trips, for business, or even just for fun!
• Byki also comes with bonus MP3 audio files that can be played on an iPod or other MP3 player.

What is 101 Languages of the World?

101 Languages of the World is a software program that provides basic survival phrases in any of 101 languages. Each individual language offers between 1,200 and 5,000 words and a variety of phrases perfect for learners who want to brush up or acquaint themselves with another language. If you love all kinds of language or want to experiment with a less commonly taught language, this is the product for you. The software provides speech analysis, interactive conversations, and native speaker pronunciation, all in 101 different languages. Anyone--even complete beginners--can start speaking right away.

What is included in the Transparent Language Complete Editions?

The Transparent Language Complete Edition™ combines the two methods needed to achieve language proficiency. This interactive self-study program delivers both vocabulary and real language in natural context. It offers a simple and engaging multimedia learning environment, providing guidance yet leaving you in control to learn at your own pace.

Applications included in the Complete Suite:

1. Transparent Language System - An award-winning package that will have you speaking in no time, with over 10,000 words of native-language material to learn through a series of lessons.
2. Everywhere Audio - A series of audio files that will help you develop an authentic accent and an extensive up-to-date vocabulary. In the physical product, Everywhere Audio comes on CDs for use in any CD player. In the downloadable product, Everywhere Audio comes as a set of MP3 files that can be played in any MP3 player.
3. Byki Deluxe - A flash card program that will have you mastering vital vocabulary before you know it.
4. LinguaMatch* - An interactive program with hundreds of useful phrases for meeting people, shopping, dining out, school, business, and more.
5. Lexicon Dictionary** - A dictionary of over 65,000 terms, including general vocabulary and specific domains such as business, transportation, etc.

* LinguaMatch is not available for Arabic, Chinese, English, Japanese, or Russian.

** Lexicon is not available for Arabic, Chinese, English, Japanese, or Portuguese.

What is Everywhere Audio?

Everywhere Audio is a fun and effective audio course that helps you to build vocabulary, speech, pronunciation, and grammar skills. Expand your learning time away from your class or online program by simply hearing native speakers and narration in scenarios that you can use. Everywhere Audio is available on CD or as MP3 downloads, and is designed for beginner to intermediate learners. Listen in the car, at the gym, or just around the house with Everywhere Audio language learning audio CDs.

• Features 35 audio lessons for beginner to intermediate learners, allowing for language learning on-the-go.
• Contains vocabulary and grammar overviews, as well as real-life dialogues to build your speaking and listening skills.
• Available either as CDs or as MP3 audio files to be used in the car or on any MP3 audio player.

What is Transparent Connect?

Transparent Connect combines technology and personal instruction to deliver a complete learning experience. All of our courses and course material are delivered online, so you can access them no matter where you are located. Transparent Connect offers three different types of courses: Transparent Connect Classroom, Transparent Connect Online, and Transparent Connect Tutoring. Best of all, our courses are available for language learners of all levels, from novice to advanced.

What is Transparent Connect Classroom?

With Transparent Connect Classroom, you'll have access to an online self-study program, as well as real-time guidance and conversation practice from an experienced instructor. This blended learning approach ensures your success and makes the most of your time. By the end of the course, you will have acquired a solid foundation in the vocabulary, grammar, and cultural background of your target language. Classroom courses are held for one-hour each week, on a scheduled date and time, for 8 weeks. Each class will be limited to a maximum of six students to ensure that every individual's learning needs are best met.

What is Transparent Connect Online?

Transparent Connect Online allows busy learners to move at their own pace. These courses are designed for novice and beginner level language learners, or for those who might like a basic refresher of a language. Each Transparent Connect Online course comes with over 50 hours of online learning material and 90 minutes of one-on-one instruction with an experienced language coach. Your language coach can help you to stay on track, set goals, and define what it is you should be working towards. The interactive format keeps you engaged, allowing you to build skills and confidence throughout the program and beyond. By the end of the program, you'll have acquired a solid foundation in the vocabulary, grammar, and cultural background of your chosen language.

What is Transparent Connect Online Language Tutoring?

Transparent Connect Online Language Tutoring gives you access to 90 minutes of interaction with real, live instructors. The actual lessons and content will differ depending on your personal goals and current proficiency, but usually incorporate learning activities such as vocabulary building, pronunciation practice, conversation practice, culture familiarization, and more.

What product do you recommend for beginners?

A great way to start out learning a language is with vocabulary and we have just that product called Byki. Byki is a computerized flash card program for learning words and phrases. You can check out more information on the product as well as sign up for a free, downloadable, express version at http://www.byki.com.

What product do you recommend for intermediate/advanced learners?

We would recommend our Transparent Connect Live Classroom Courses. These online classes run for 8 weeks, 1 hour per week with a live language instructor. Levels range from novice – advanced. You can check them out online at http://www.transparent.com/personal/connect/.

What products do you offer for children?

We offer our KidSpeak program which is designed for ages 5-12. KidSpeak covers basic vocabulary, telling time, colors, numbers, simple sentences and more. You can find more information about the product online at http://www.transparent.com/personal/kidspeak.html.

How can I download and use the free Byki Express application?

To download your free Byki Express, please do the following:

1. Go to http://www.byki.com.
2. Click on Free Download.
3. Click on the language you want to download.
4. Type in your email address.
5. Click Get Your Download.
6. Go to your email account and look for an email from Transparent Language.
7. Click on the link in the email to download your product.

If you run into any issues downloading, please contact Technical Support at support@transparent.com.

How do I use Byki Deluxe?

Byki was designed as an easy-to-use drill for learning material that you want to memorize, whether it be foreign language vocabulary or other facts. While there are many ways to use Byki, the steps below present a simple, effective plan for first time users to start learning with the program.

Learning Strategy for Byki:

1. Launch Byki by clicking the program icon on your computer. The first time you run Byki, you will be asked to set yourself up as a user. After that, you can just select your user name and click OK to log in.
2. Choose a list to practice. You must open a list before you can use the program to do the exercises described below. (If you don't see the Select a List screen right away, click Change List or Language to see it.)
3. After you have opened a list, use the Learn screen to start Preview It, Step 1 in Byki's learning process. This exercise will let you browse through the cards in the list, one by one, familiarizing you with the foreign terms and their meanings. You can also listen to the sound associated with the items at any time.
4. When you are done with Preview It, click Go to Next Activity to open Recognize It, Step 2 in Byki's learning process. This exercise shows you the foreign terms and requires you to produce their meanings. At first, Recognize It will be in Self-Reporting mode, in which you have to think of answers, but as your scores improve, it will switch to Written mode, in which you must type the answers. Don't worry if you get answers wrong at first - you'll see the correct answer every time the card flips, and before long, the material will start to look familiar!
5. After finishing Recognize It, go on to Produce It, Step 3 in Byki's learning process. This exercise shows you items in your native language and requires you to come up with the foreign language terms. Like Recognize It, Produce It starts off in Self-Reporting mode, then switches to Written mode as your scores improve. See the online help if you need instructions on typing special characters.
6. If you want additional practice, go to the Activities screen and use the activities: Multiple Choice, Fill in the Blank, Pronunciation Practice, Word Whirl, Concentration, and Four Square.
7. When you are ready to test your mastery of a list, go to the Test screen and take a test. There are four kinds of tests to choose from: Self-Reporting Tests, Written Tests, Listening Comprehension Tests, and Dictation Tests. Each time you take a test, you can see a breakdown of your results, as well as a history of all the tests you have taken.
8. After you've worked with a list for a while, go to the My Learned Items screen to see information about all the cards you have mastered so far, across all your lists. You'll notice that your learned items are divided into two groups, fresh and stale. Regularly reviewing and refreshing your knowledge is an important part of learning, so you should refresh your stale items regularly.
9. When you are ready, you may want to review your list with the Look screen, then use the Edit screen to add cards, edit cards, or copy cards from one list to another. You can also create a new list, select a different list to practice, import a list from another source, print your list to study away from the computer, or even share a list with someone else.
10. Whenever you need more information about any of the features in Byki, see the program's online help file.

If you feel your product is not working correctly, please contact Technical Support at support@transparent.com for assistance.

Where should I start with the Transparent Language Complete Edition?

The Transparent Language Complete Edition contains a wealth of resources to make language learning fun - and successful. If you're wondering what to do first, follow the ideas below.

Getting Started with the Transparent Language Complete Edition:

1. After installing the programs, use Byki Deluxe to master vocabulary. This easy-to-use flash card program offers a fun, effective way to learn the basic building blocks of a language. Byki Deluxe contains over 2,000 key words and phrases to give you a solid foundation for your language learning. Plus, it's easy to add new words and lists, so anytime you come across an interesting term - in a language program, a dictionary, a school book, or anywhere at all - add it to your Byki lists and you'll know it in no time. The included Byki Pod extensions even let you review the Byki Deluxe content on any MP3 player.
2. Use the Transparent Language Premium Edition to experience the language in a natural context. This application lets you explore exciting, foreign-language Immersion Environments complete with video or illustrations. Don't worry - translations, detailed grammar information, native-speaker pronunciation, and other helpful features are never more than a click away. Plus, you can play language games, record your own pronunciation, and take part in realistic conversations.
3. Listen to Everywhere Audio to practice your language when you can't be at your computer. This audio course presents a series of step-by-step lessons you can listen to anytime - in your car, at the gym, around the house, or anywhere else you listen to audio CDs. It's a great way to increase your language exposure and complement your computer-assisted learning.
4. If your language comes with LinguaMatch and/or the Lexicon Dictionary, use them to expand your vocabulary. (Not all languages come with these applications.)
5. For detailed instructions on using these programs, see each program's on-line Help.

If you feel the product is not working correctly, please contact Technical Support at support@transparent.com for assistance.

Where do I go to log into my Transparent Language Online account?

To login, go to http://learn.transparent.com/mylearning/game/modern/login and type in your user name and password.

What do I do if I forgot my user name and/or password for my Transparent Language Online account?

That's OK, you can look it up online at http://learn.transparent.com/mylearning/game/modern/login. Click on Forgot User Name or Password.

How do I use Transparent Language Online?

Transparent Language Online is an innovative system will help you learn a language quickly and easily. Just follow the instructions below to get started:

1. Go to http://learn.transparent.com/mylearning/game/modern/login.
2. Enter in your user name and password, then click Log In. The Transparent Language Online application will open.
3. Look at the You are learning menu on the screen, and make sure it is set to the right language. If it's not, select that language from the drop-down menu.
4. Did you notice the Learn and Explore buttons at the top of the screen? Those will be your gateways to the many features of this program. To begin, click Learn.
5. Select an option in the left-hand sidebar. Depending on your language, your sidebar may have headings for Essentials, Byki Quick Start, Byki Vocabulary, and/or Reference. Look through them all to see the many topics available, then click on the one you want launch. For an Essentials or Quick Start course, you'll want to start with the first unit, but for the other sections, pick any topic that interests you.
6. Once you've launched a lesson, you'll see some introductory information about it. Read through it, then click Start Learning to begin the first activity. Work your way through all the activities, using the Next Activity button at the end of each one to move to the next. (Alternatively, you can click the arrow at the bottom of the screen to select any activity you want.) At the end of each unit, take the assessment to see how well you've mastered the material.
Be sure to try all the activities to build your listening, speaking, and reading skills! If you need help, just click ? in the upper right-hand corner for detailed activity instructions.
7. After you've completed some lessons, go to the Learned Items section in the left-hand sidebar of the Learn screen to see information about all the items you have learned so far. Your learned items are divided into two groups, fresh and stale. You should refresh your stale items regularly to be sure you don't forget them.
8. When you want to try something a little different, click Explore. This section provides a variety of exciting language and culture resources, many of them focused on social interaction. Depending on your language, you may find Facebook communities, Twitter feeds, culture blogs, Word of the Day services, and others. Explore them all to expand your language experience!
9. Of course, you can't be at the computer all the time. So what do you do when you want to practice your new language on the go? You Go Mobile with handy smart phone apps. Click the Go Mobile button in the upper right part of the screen for information about iPhone™ and Android apps that you can use anytime and anywhere.
10. Whenever you need more information about any of the features in Transparent Language Online, see the online help file for details.

So there you have it - Go through the lessons on the Learn screen, check out the resources on the Explore screen, and Go Mobile when you can't be at the computer. Have fun! We're confident you'll enjoy and learn from Transparent Language Online.

How do I log in and use the Transparent Connect Self-Guided Course?

1. Go to http://courses.transparent.com.
2. Log in by entering your username and password in the box on the right-hand side of the page.
3. Click on your course, then click on Curriculum.
4. Open Unit 1.
5. Once you've launched a unit, you'll see some introductory information about it. Read through it, then click Start Learning to begin the first activity. Work your way through all the activities, using the Next Activity button at the end of each one to move to the next. (Alternatively, you can click the arrow at the bottom of the screen to select any activity you want.)
6. After you've completed all the activities for the first three lessons in the unit, take the assessment to see how well you've mastered the material.
7. Move on to the next unit and complete it the same way.

If you feel the product is not working correctly, please contact Technical Support at support@transparent.com for assistance.

Where can I find more information on using your products?

All of our products include online help files that you can consult for detailed instructions. If you have a question, such as how to type special characters or how to use a particular feature, check whether the online help has the answer. In most products, the online help is available from a button in the upper right-hand corner of the screen, and/or from the Help menu.

Where can I find all the free products and services that you offer?

Check out our free resources page online at http://www.transparent.com/language-resources/.

We offer Facebook pages, Language Blogs, Twitter pages, Word of the Day, Byki Express, and more.

Where can I download the free Byki Express application?

You can sign up for Byki Express in any of our over 70 languages online at http://www.byki.com.

Just click on Free Download!

How do I sign up for the free Transparent Language Online 7-day trial?

To create an account for the Transparent Language Online 7-day trial, go to: http://learn.transparent.com/mylearning/public/modern/trial to fill out the registration form.

We will then send you an email describing how to activate your account to begin using the course.

Can I get an extension of another 7-days for the Transparent Language Online trial?

Yes. Send us an email at info@transparent.com with your full name, user name, and email address and we can set you up with another 7-day trial.

How do I sign up for the free Word of the Day subscription?

To sign up for Word of the Day, go to http://www.transparent.com/word-of-the-day/.

On that page, do the following:

1. Click on the language you want to sign up for.
2. Type in your email address.
3. Click Subscribe.
4. Go to your email account and look for an email from Transparent Language.
5. Click on the link within that email to verify the subscription.

I missed a Word of the Day. How can I go back and find it?

You can find a previous Word of the Day by going to http://www.transparent.com/word-of-the-day/.

On that page, do the following:

1. Click on the language.
2. In the Word of the Day box for that language, click on the back arrow to go back one day at a time.

Does Word of the Day offer the ability to slow down pronunciations?

Our Word of the Day doesn't include the ability to slow down the pronunciations.

Where can I send suggestions regarding Word of the Day?

Word of the Day suggestions can be sent to info@transparent.com and we will forward them to the Word of the Day team.

Are the Transparent Language Complete Editions compatible with Mac?

The Transparent Language Complete Editions are Windows only, because not all the products that are included in the product are supported on Mac.

What products do you have available for Mac?

We offer Byki Deluxe, Everywhere Audio, Transparent Language Online, and Transparent Connect for Mac computers.

Do you offer products for iOS (iPhone/iPod touch/iPad) and/or Android devices?

Yes, we offer our Byki mobile apps. You can find them available to purchase online at http://www.byki.com/mobile/.

How many languages do you offer?

Transparent Language offers over 100 different languages to learn through a variety of different products. You can check out a complete listing of all the languages we offer at http://www.transparent.com/language-resources/languages.html. Just click on a language to see what we have to offer in that language.

What do you offer in each language?

You can check out what we offer in a language by going to that specific language page on our website. Just go to http://www.transparent.com/language-resources/languages.html, then click on any language to see what we offer it.

What are the dialects and/or regions of the languages you sell?

Spanish – Latin American
French – Parisian
German – High German
Arabic – Modern Standard Arabic
Armenian – Eastern
Albanian – Tosk
Italian – Northern Standard
Chinese – Mandarin
Irish – Connemara
Malay – Kuala Lumpur
Azerbaijani – Baku
Croatian – Zagreb
Dutch – The Netherlands
Polish – Poland
Russian – Moscow and St. Petersburg
Latin – Classical
Hebrew – Modern Standard Hebrew
Swedish – Sweden

Are your proficiency tests available to purchase?

No, we do not sell our proficiency tests. They are available free, and anyone can take them at any time to get a general knowledge of their proficiency level in a language.

How do I unsubscribe from your emails?

You may unsubscribe from our emails by clicking the unsubscribe link at the bottom of the email you received. You can also send an email to info@transparent.com with the subject line "Unsubscribe" and we will unsubscribe you.